Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Information you provide to us: This includes personal details you provide when you make a booking, such as your full name, email address, phone number, and a copy of your driving license.
• Payment Information: To process payments, we use a third-party payment processor (Revolut). We do not store your full credit card details on our servers.
• Usage and Technical Data: When you visit our site, we may automatically log standard data provided by your web browser. This may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit. With your consent, we may also record your session for debugging and service improvement purposes.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and manage your bookings and rentals.
• Communicate with you about your booking, including sending confirmations and updates.
• Provide customer support.
• Ensure the security of our services and prevent fraud.
• Comply with legal obligations, such as verifying driving licenses.
• Improve our website and services, based on usage patterns and feedback.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with third-party service providers who perform services on our behalf, such as:

• Payment Processors: To securely handle payments (e.g., Revolut).
• Booking Management Platforms: To manage our rental inventory (e.g., Twice Commerce).
• Error and Performance Monitoring: To help us identify and fix issues with our website (e.g., Sentry).

We only share the information necessary for them to perform their functions and require them to protect your data in a manner consistent with this policy.

4. Your Rights Under GDPR

As we operate in the European Union, you have rights under the General Data Protection Regulation (GDPR), including:

• The right to access, update, or delete the information we have on you.
• The right of rectification.
• The right to object to our processing of your personal data.
• The right to data portability.

To exercise these rights, please contact us at the email address provided below.

5. Cookies

We use cookies to help improve your experience on our website. A cookie is a small piece of data that our website stores on your computer. We use "strictly necessary" cookies for essential functions like managing your shopping cart. For all other cookies, such as those used for analytics and session recording, we will ask for your explicit consent via a consent banner.

6. Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details: move@move-rentals.com